Help Centre

My car is stuck, what do I do?

  1. Reset your system – instructions should be listed nearby
  2. If you need help call us on the number above
  3. We’ll send a technician to you if the problem still can’t be resolved

We can help with car stacker issues for any kind of system, whether it was installed by us or not.

Stacker Support

Our technicians are ready to assist and can often solve problems over the phone, avoiding costly call out fees.

Call us if you need help urgently, or feel free to send a message describing the problem and one of our engineers will respond as soon as possible.

Send Us A Message

Frequently Asked Questions

Car Stacker Usage and Inductions

What should I do in the case of a system breakdown?

Please get in contact with us. We will ask for you to provide information of the alarm message/s shown on the HMI. Alternatively, take a photo of the HMI screen ready and have it ready to send to us.

You must also ensure that the E-Stop (Emergency Stop) button is not pressed.

Your site may have a system fault resetting instructions. If so, please follow the instructions to reset the fault and try calling your platform again. If the problem occurs again, please get in contact with us.

My car does not fit into the parking space. What can I do?

We recommend that users take a look at their parking space dimensions prior to purchase or lease. Match these dimensions up with your car dimensions to ensure that it will fit.

If your car does not fit please be sensible and do not park in the same spot. Contact your building manager as they may have an alternative solution.

Can I swap my parking space with another user?

Every car stacker spot has a titled owner. To swap spots the titled owners for the associated spots will have to be swapped. This requires approval from both titled owners, and in some instances the body corporate.

Due to the nature of this process, V-Space is not involved in title or parking spot swaps. It is up to the titled owners to organise this between themselves.

How do I prepare for my car stacker induction? What should I expect during induction?

For inductions please ensure you arrive with the same car that you will be using to park in that spot. You should also verify that your car dimensions will fit the allocated space to you.

Please ensure that you arrive on time and are not late. Our friendly staff will be waiting for you in the car park. We will guide you through the process of safely parking your car and answer any questions you may have.

Body Corporate and Strata Management

What makes you different?

We are a one stop solution company offering expertize in mechanical, electrical, software and project management.

We just received a building with a car stacker. What is your process of resident engagement?

We will need the plan showing the title of each car stacker space. Our team will send you a flyer which can be forwarded to your tenants advising of the induction process.

Our car stacker / parking system has constant issues or is out of operation. Can you help me?

We are more than happy to help frustrated users by first assessing the cause of the issue/s. We offer solution options ranging from repairing & reconditioning existing systems to that of full replacement systems. Whatever your end goal may be, V-Space will work with you to ensure you make the right decision.

We don’t know who has been inducted or have lost our records. Do you have a solution?

We keep our own internal induction records. Our induction records are always kept up to date. We are happy to retrieve any information for you upon request.

Developers and Builders

When is the best time to consult with you regarding your systems?

The best time to consult with us is during the design stage. We will advise you of the best layouts and options for you. We ensure greatest space utilisation within your budget.

With companies out there bringing in all different kinds of stackers from China, how do we know your machines are reliable and safe?

We don’t opt for hard selling our systems to clients. We let our work and results speak for themselves. Take a look at our existing work or ask any of our past customers.

We are more than happy to give you a list of references of our previous customers or current body corporates in our care. All of which can vouch on the quality and reliability of our systems and services.

How can a car stacker benefit me?

Benefits range from saving you costs for parking to that of having more space to build extra apartments or living areas. Car stackers can also help you achieve requirements associated to getting permits for your building.

Where are your car stackers manufactured?

Our car stackers are manufactured in China by a Taiwanese company. We enhance the system controls locally bringing them up to the AS 5124 standard. We ensure that all our systems are both remotely and locally assessed to our strict guidelines. We ensure that we produce safe and reliable systems.

How long does it take to get a car stacker from you?

Approval of all drawings and deposits must be paid before manufacturing can begin.

Manufacturing: 60 days approx
Shipping: 30 days approx + 1 week for customs clearance

Please note that depending on your order these times may be shorter or longer.