What New Car Stacker Users Need to Know

Jun 12, 2020Car Stacker Tips

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Moving into a new apartment these days could mean getting used to parking your car in an automated parking system of some type. Adopting this new technology can be daunting, so here are some handy tips for first time car stacker users.

What if my building has a car stacker?

You will be allocated a platform to park on each and every time, which will be set up according to your vehicle size. Ask your estate agent for the allowable dimensions of vehicle length, width, height and maximum weight capacity. This information must be accurate, particularly if you do not have a car, and are looking to purchase one with it’s new home in mind.

If you are unsure, your safest bet is to check what kind of system is installed. Then, jump online and find out the specifications from the manufacturer’s website or contact them directly.

What is an induction?

To introduce you to the system you will have a meeting with a technician, usually at your expense. Your estate agent or body corporate will refer you to the relevant car stacker company to organise a time.

The technician will then meet you onsite and your vehicle will be measured to ensure that it fits safely, and they will give you instructions on how to operate the system. You will be allocated a platform and it will be adjusted specifically to fit your vehicle, and you will need to park using the same vehicle on the same platform every time.

A new induction will be required if you get a new car, or if you wish to add another driver.

Top 5 things for new users to remember about operating a car stacker:

  1. Basic Operation
    Make sure you are clear of the machine, your vehicle is parked in the designated space on the platform, all doors and windows are closed and handbrake is on, and you close the gate before you leave.
  2. How Do I Park?
    You will need to park as directed by the technician, either forward or reverse depending on the system. Please note that you will have to park the same way each time.
  3. How To Do A System Reset
    Your system will have a resetting procedure explained during your induction. Performing a reset may solve minor issues before needing to contact someone.
  4. Who do I contact for support?
    There will be a sign or sticker with the car stacker company’s phone number, usually near the control panel. They may be able to talk you through steps to resolve most minor complications, if that is a service that they offer.
  5. What do I do if it breaks down?
    A well maintained stacker will be safe and reliable, but any mechanical system can have breakdowns. You may have to be prepared to use alternate transport if you cannot access your car.

So who do I call if I need help? 1300 V-SPACE (877 223)

Depending on the company handling the stacker system, the level of support may vary. System health should be continuously and closely monitored by the installer, with service technicians quickly dispatched to fix any major problems.

V- Space focuses very much on customer service and support, and we offer direct contact with our team of qualified engineers and technicians to help with anything you might need. If you are experiencing any problems call the number above, or if you are uncertain about using your stacker in any way don’t hesitate to ask us a question.

We monitor our systems 24/7 and can fix many car stacker problems remotely, and provide assistance over the phone. A technician will be promptly dispatched if there is an issue that needs further attention.

What if I lose my remote control?

Car stackers are often accessed using a remote control, cards or keys. This can be a problem when they are misplaced or lost, as you may be left unable to get to your car. These items are not cheap either, with some companies charging upwards of $200 for a replacement.

An alternative to using an extra gadget to get to your car is to use your mobile device. Our systems can be controlled using a dedicated app that can be installed on iOS and Android devices. Once installed on your phone or tablet, there is no need for a separate remote. You will also be able to receive updates about system status, and be informed of any problems with the system should they occur.

Mechanical car parking is here to stay, and its use will continue to increase as our cities grow. As with most new technology, there is a period of uncertainty while it is introduced, but with the right instruction and service it will become a normal part of your daily routine. It will provide added safety and security for cars, and a much more efficient use of space.

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